Something not working, or a question the answers below do not cover? Write to us. A person reads every message.
Tell us what you were doing and what happened. If a specific document caused it, say what was in it. That is usually enough to find the problem.
support@htmllens.comWe aim to reply within two business days.
No. The paid iPhone app includes every feature. There is no subscription, account, or separate in-app purchase.
No. Download HTML Lens again from your Apple Account's purchased apps.
Your documents are a separate matter. They live on the device, so move them across with your device backup or export the ones you want to keep before switching.
Yes. $9.99 once, no subscription, no renewal, no upgrade pricing. There is nothing to cancel.
Apple handles all App Store refunds directly, and we cannot issue one on their behalf. Go to reportaproblem.apple.com, sign in, and choose the purchase.
If the reason is something broken, please also write to us. We would rather fix it.
Usually this is width. A phone renders at a much narrower viewport, so any responsive breakpoints in the page will behave differently than they do on a desktop browser. The page is not broken, it is doing what it was written to do at that width.
The other common cause is an external resource that is unavailable. If the page loads fonts or styles from the internet, it needs a connection to retrieve them.
The page most likely keeps its styling in a separate file that did not come along with the HTML. This is very common when copying source from a live website.
If it still renders plain while you are online, the stylesheet is genuinely missing from the file.
That is usually a character encoding mismatch.
Adding <meta charset="UTF-8"> inside the file's head section fixes it in almost every case.
No, and this is deliberate. HTML Lens is a document viewer, not a browser. It only ever displays a file you gave it.
If you want the code behind a live page, the guide walks through how to copy it from your browser, along with the honest limits of doing so.
Check Recent Documents on the Home screen first. Anything you render is kept automatically as a draft, even if you never saved it.
If you deleted it, open Settings and check Recently Deleted. Documents remain recoverable there for 30 days unless you permanently delete them sooner.
Documents live on this device. Removing the app or clearing its data removes its local library, so export anything you need before doing either.
Open a document and use its menu to share the original HTML or print and save a PDF. The Library can also export selected documents, a folder, or everything as an organized Zip. Device Frame exports a framed PNG.
On your device, in the app's own storage. There is no HTML Lens server, cloud sync, or account. The viewer, editor, library, and export tools work in airplane mode; remote resources contained in a document will not load until the device is back online.
Full detail is on the privacy page.
It checks whether your clipboard starts with HTML so it can offer to render it, entirely on your device. Nothing is saved into the library until you choose to render it.
Yes. HTML can contain remote images, fonts, stylesheets, video, or JavaScript that contacts another website. HTML Lens does not upload your library, but a document can make its own network requests just as it would in a browser. Only open files from sources you trust.
Markdown is the most likely thing to come next after launch. JSON, CSV, and SVG are on the list behind it.
Anything that would require sending your documents to a server is not on the list and will not be. That is the one line the product does not cross.
Send it. Small tools get better mostly through people saying what annoyed them, and every message is read by the person who builds it.